Refund Policy

Last updated: November 13, 2026

Refund amount = amount paid − cost of the hours used − payment processing fee (5% of the order + $0.50).

Scope

This policy covers kk Pass monthly passes and top-up packs. The app itself and the “custom API” mode are free and not subject to refunds.

Refund rules

• Request window: within 14 days of purchase.
• Cost of the hours used: the share of the amount paid that matches the share of the pass’s hours already deducted, as recorded in the app. For example, if half of a Lite pass’s hours are used, half of the amount paid is deducted. If the result is zero or less, no refund is due.
• Top-up packs: the same rules as monthly passes.
• How the money returns: our payment provider, Paddle, refunds the original payment method, usually within 5 to 10 business days depending on your bank or payment provider.

How to request a refund

Email [email protected] from your sign-in address with the purchase date and order details. We will reply within 3 business days.

After a refund

When a monthly pass is refunded, its hours and sync entitlement are cancelled. Once cloud sync launches, a refund is treated like expiry: cloud content is kept read-only for 90 days and then deleted (see the Privacy Policy).

Statutory rights

This policy does not affect any rights you have under applicable law.